Return and refund policy
Thank you for shopping with Magnolia Iron Works.
If you are not entirely satisfied with your purchase. We are here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return your item must be in its original condition. But should you have any questions or concerns about your item please feel free to call and discuss the problem with your item with us on the phone.
If your item has arrived damaged from shipping we will need to hear from you immediately. We will need photos of both the item and the condition of its package. We will also need the item returned to us, For the insurance claim.
Refund or return.
Once your item is returned it will be inspected and we will notify you that we have received your item and the status of your refund or return. If the item was damaged in shipping and a replacement is required we will resend the replacement item within 3 business days of the item being returned to our address.
If the item was damaged in shipping you are required to call us immediately and we will work out the details of the return on the phone. Some items may require that they be returned and some may need photos of the item. So personal contact is required.
All custom orders are final. You were provided a proof and all dimensions are approved before a custom piece is cut and finished.
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